Otter Creek Wine & Spirits in Elgin, IL Closed now

Reviews about Otter Creek Wine & Spirits

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  July 05, 2020, by Reginald Madrigal
  I've been coming to this store since the day they opened. The staff is very friendly, and they have a great selection of beers. They are my go to stop for what I am looking for. Great location as well.
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  January 22, 2020, by Chris Eirich
  I was just at a whiskey/whisky tasting event today with my dad, father in law & brother in law. The tasting was great & I would never state it wasn't but the end of the it made me never want to do business with otter creek again. The advertisement email stated exactly, " Ticket price is $25. It will be refunded in the form of Otter Creek Wine & Spirit's Gift card which is valid for in store purchase only. " When going to leave we tried to obtain our gift card, which seemed like a crazy deal but it is what they stated. The checkout people knew we were correct so they went to get the owner/manager/supervisor Neel/Neil/Neal Patel, who cares how it is spelled, and apparently he doesn't honor the word of his own company as there was no gift card provided or refunded. They tried to state that a purchase at Bowes Creek Country club/Porters Pub front lobby was needed to achieve the $25 card (it never stated that as you can read above) also Bowes Creek/Porters Pub is NOT their store. No gift card refunded, in VENUE purchase required but not stated & purchase in venue instead of the store (unless when I Google otter creek wine & spirits it leads me to porters pub, I just checked again & it didn't lead me there). So you were zero for three there. The owner/manager came out to say "this event cost a lot of money to put on & you should be happy with the whiskey you got to try." I'll agree the event was great but hold up to your end of a written statement, reprimand your marketing people or learn to master simple statements if it was a cognitive complication you ran into. Regardless honor your companies commitment. Garbage business that can't honor their written word & I will tell anyone I can about this.